PRIVACY POLICY

Floris Excavator Hire (“we”, “us”, or “our”) is a New Zealand-based excavator and trailer hire business operating in Christchurch and wider Canterbury.

We are committed to protecting your privacy in accordance with the Privacy Act 2020 and the Information Privacy Principles (IPPs) set out in that Act. This policy explains what personal information we collect, why we collect it, how we use, store, and share it, and your rights regarding that information.

When you enquire about a hire, submit a booking request, or apply for a commercial account through our website, we collect the following types of personal information:

• Full name
• Email address
• Phone number
• Delivery or site address (when delivery is requested)
• Requested hire start and end dates and a brief description of your project
• A copy of your driver licence (uploaded photo or document)
• For commercial account applications: business name, contact name, business address, GST number, and any notes you choose to provide
• Any additional information you voluntarily provide when contacting us by phone, email, or social media

You are not required by law to provide this information, but we need it to assess and process your enquiry, booking, or commercial account application. If you do not provide the required details, we may be unable to proceed with your request.

We collect personal information directly from you when you:

• Submit the online enquiry form on our website
• Apply for a commercial account through our website
• Contact us by phone, email, or social media
• Book a hire in person or over the phone

We do not collect personal information about you from third parties unless you have authorised this or it is permitted under the Privacy Act 2020.

We collect your personal information for the following purposes (IPPs 1, 10, and 11):

• To receive, assess, and respond to your hire enquiry or booking request
• To verify your identity and driver licence before confirming a hire
• To communicate with you about your enquiry, booking, or hire
• To arrange delivery and pickup of the excavator and trailer
• To assess and process commercial account applications and manage ongoing commercial account relationships
• To issue invoices and manage payments
• To register a security interest on the Personal Property Securities Register (PPSR) where applicable
• To provide customer support and resolve any issues or complaints
• To comply with our legal and tax obligations under New Zealand law

We do not sell or trade your personal information. We will only use or disclose your information for the purposes set out above, or where required or permitted by law.

When you submit an enquiry or commercial account application through our website, the details you provide are sent to our business owner by email and are also stored securely in our booking system so we can manage your request.

We may share your information with:

• Courier or transport providers (for equipment delivery and pickup)
• Accounting or bookkeeping service providers (for invoicing and tax compliance)
• Our bank or payment processor (for processing payments)
• The Personal Property Securities Register (PPSR) for the purpose of registering a security interest in the hired equipment where applicable
• Any other third party only with your express consent

Any third parties we share information with are expected to handle it in accordance with the Privacy Act 2020 and any applicable confidentiality agreements.

Our website displays live hire availability using a synced calendar so we can avoid double-booking the excavator and trailer. Your enquiry and booking details are used to schedule hire periods and may be recorded in our calendar as a booking event.

We do not use third-party advertising or tracking cookies on this website. Any basic analytics we use are limited to aggregated, non-identifying information about site visits, used only to improve the site.

We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure (IPP 5).

Your information is stored electronically on secure, access-controlled systems. Uploaded driver licence files are stored in a controlled file environment. Access is limited to authorised personnel who need it to carry out their roles. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by New Zealand law (including tax record-keeping requirements, generally 7 years).

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you (IPP 6)
• Request correction of your personal information if it is inaccurate (IPP 7)
• Request that we destroy or dispose of your personal information where it is no longer needed (subject to legal retention requirements)
• Be informed of the outcomes of any actions taken in response to your requests
• Make a complaint to us or to the Privacy Commissioner if you believe we have breached your privacy

To request access to, or correction of, your personal information, please contact us using the details below.

We will respond to your request within 20 working days, as required by the Privacy Act 2020. We may need to verify your identity before releasing personal information to you.

If you believe we have breached your privacy, you may make a complaint directly to us. We will acknowledge your complaint promptly and investigate it in good faith.

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner:

• Phone: 0800 803 904
• Email: enquiries@privacy.org.nz
• Website: www.privacy.org.nz

We may update this Privacy Policy from time to time to reflect changes in our practices, the Privacy Act 2020, or other legal requirements. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Floris Excavator Hire
• Email: florisexcavatorhire@gmail.com
• Phone: 020 417 68558
• Service area: Christchurch and Canterbury, New Zealand